Refund policy
Special Cases Only
We strive to provide you with the best shopping experience possible. While we primarily offer exchanges, we understand that there may be certain exceptional circumstances where a return is necessary. Please carefully read and understand our return policy for special cases:
- Eligibility for Returns: Returns are only accepted for special cases, such as receiving a damaged or defective product. If you encounter such an issue, please contact our customer service team within 07 days of receiving the item(s). To initiate a return, you will need to provide a detailed explanation of the issue, along with clear images showcasing the problem on email support@togandtrim.com.
- Return Assessment: Once we receive your return request and the accompanying information, our team will assess the situation. We may request additional details or images to better understand the issue. Please cooperate with us throughout this process.
- Approval and Instructions: If your return request is approved, we will provide you with further instructions on how to proceed with the return. This will include the return address and any specific requirements or guidelines for packaging and shipping the item(s) back to us.
- Non-Returnable Items: Please note that some items are not eligible for returns. Exceptions are made only for specific cases of damage or defects. We do not accept returns for reasons such as a change of mind, the wrong size or colour is chosen, or if the item(s) no longer meet your preference. We highly recommend reviewing product details, size charts, and colour options before making a purchase.
- Reverse Pickup and Delivery Charges: In the case of an return, our delivery partner charges us for a reverse pickup from your location bac to us. As these charges are two-way, we kindly request our customers bear the one-way delivery charge, which amounts to ₹100.
- Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.
- Refund or Exchange: In the case of an approved return, we will offer the amount credited to your bank account or through UPI in 6-7 business days.
- Final Decision: Our team will carefully review your return request and images to make a fair assessment. Our decision regarding returns is final.
- Communication: We appreciate open and honest communication throughout the return process. If you have any questions or concerns regarding the return, please don’t hesitate to contact our customer service team. We are here to assist you.
Please note that our return policy for special cases is subject to change without prior notice. We reserve the right to modify or update the policy as needed. Thank you for understanding and cooperating with our return policy. We are committed to addressing your concerns and ensuring your satisfaction with our products and services.
Terms and Conditions – Exchanges Only
Thank you for shopping with us! We want to ensure a seamless experience for all our valued customers. Please carefully read and understand our terms and conditions regarding exchanges for your purchase.
- Exchanges: We offer exchanges for products within 07 days of receiving the item(s). This means that if you are unsatisfied with your purchase or need a different size or color, you may exchange the item(s) for an alternative option.
- Eligibility for Exchanges: To be eligible for an exchange, the item(s) must be in unused, unworn, and undamaged condition, with all original tags and packaging intact. We reserve the right to refuse an exchange if these criteria are not met.
- Exchange Process: If you wish to exchange your item(s), please contact our customer service team within 07 days. They will guide you through the exchange process and provide you with further instructions. Please note that any shipping fees associated with the exchange will be the responsibility of the customer.
- Limited Stock Availability: Exchanges are subject to stock availability. If the requested item for exchange is no longer in stock, we will offer alternatives available at the moment. We apologize for any inconvenience this may cause.
- Reverse Pickup and Delivery Charges: In the case of an exchange, our delivery partner charges us for reverse pickup from your location and additional delivery charges for delivering the new product back to your location. As these charges are two-way, we kindly request our customers bear the one-way delivery charge, which amounts to ₹100.
- Payment Process: Once you contact our customer service team and initiate the exchange request, they will guide you on the payment process for the one-way delivery charge. You can make the payment using the available payment methods provided by us.
- Exchange Processing: After receiving the payment for the one-way delivery charge, our team will process your exchange request. We will arrange for the reverse pickup of the original product from your location and ensure the delivery of the new product as per your requested size, colour, or variant.
- Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer service team immediately. We will assess the situation and provide a suitable solution, including an exchange, repair, or refund as deemed appropriate.
- Final Sale and Non-Exchangeable Items: Certain items, such as clearance, gift cards, or promotional items, are final sale and cannot be exchanged. Please carefully review the product details before making a purchase.
- Changes to Terms and Conditions: We reserve the right to modify or update these terms and conditions without prior notice. It is your responsibility to review these terms periodically for any changes.
By purchasing with us, you acknowledge and agree to comply with these terms and conditions regarding exchanges.
If you have any further questions or require clarification, please do not hesitate to contact our customer service team, at support@togandtrim.com. We are here to assist you and ensure your satisfaction with your purchase.
