Privacy policy

 

Last updated: [25-03-2024]

Introduction

This Privacy Policy describes how Tog And Trim (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from togandtrim.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

The Tog and Trim is a brand owned by Tog And Trim E-commerce LLP. Tog and Trim respects your privacy and is glad to have you visit our site. Our privacy policy has been designed to clearly show you what information is collected, and how it is used, so you can be confident of using our site and see our commitment to the protection of your privacy.

This Privacy policy is applicable to www.togandtrim.com and all its pages, but not to any third-party links that you might be able to access through the site. In case of any changes to the Privacy policy, all changes will be posted here and we encourage all users to frequently visit the privacy policy section to stay updated on the changes. Any changes posted here are effective immediately. By using this site, you accept the terms laid out in this privacy policy – if you do not agree with any of these terms, please do not use this site.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

Information Collection

As part of your interaction with our website, certain information is collected and used. These information are listed below:

  1. Anonymous Traffic Data: Anonymous traffic data is automatically collected, such as IP addresses, types of computer, types of web browsers, visit duration, number of clicks etc. This is all anonymous and does not identify you, but it does help us customise our website and make the experience continually better for you
  2. Personal Data: Personal data is collected when provided by you for using services such as placing orders. These datum consist of names, email addresses, shipping addresses, phone numbers. This DOES NOT include any financial data such as credit card numbers – those are taken directly by our secure third party payment provider, and we neither see, capture nor retain any of your financial data
  3. Cookies: Cookies are small pieces of information exchanged between your computer and the website that helps us customise our site and make it more relevant. Cookies can be session cookies, which expire once you close the browser, or persistent cookies, which expire only when deleted through browser cleanup. Cookies cannot collect personal information.
  4. Interaction Data: This includes any reviews you post on the website, or any communication with us, for example as feedback, query or complaint. This information is stored on our servers, so we can effectively communicate with you, and in some cases to be publicly displayed (such as reviews and testimonials). No sensitive information is shared with the public.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic contact details including your name, address, phone number, email.
  • Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
  • Account information including your username, password, security questions.
  • Shopping information including the items you view, put in your cart or add to your wishlist.
  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information Usage

Information collected by you is used for very specific purposes, such as:

  1. Site customization: Anonymous traffic data and cookies are used to customize and optimize our site
  2. Personal data and interaction data is used to help us communicate with you better, for example to answer any query or complaint, to publicly share your review or testimonial, or to send you our newsletters. This data IS NOT sold to any third party for marketing purposes
  3. Financial data IS NOT collected by us, but it is used by the secure third party payment provider to process your transaction
  4. Your shipping data is shared with our shipping partners to ensure delivery
  5. Your data might be shared with law enforcement agencies or with other companies that we solicit to help us with fraud prevention and investigation, if required. This could be to comply with a court order, comply with any other legal process, to protect our property and assets including intellectual property and our brand name, or to enforce our terms of use.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
  • When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
  • Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
  • Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

We take the security of your personal information seriously, and work hard on keeping any such information secure. This information is generally shared only in cases mentioned above, and even our employees with whom this information is shared have agreed to keep the information secure and confidential, and treat it with the same level of integrity that we do.

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Should you have any concerns or queries about the privacy of your information, or the security of the site, please reach out to us using the “Contact Us” section on the website.

Financial Transactions and Details

The financial transactions on our site are processed through a secure third party that specialises in financial transactions. We have tied up with such a party to ensure that your financial transactions are given highest levels of security and confidentiality, while also providing you with the convenience of multiple payment options. We do not collect any of your financial data. In addition, we use Secure Socket Layer (SSL) encryption technology on our website. This is globally the industry standard technology for authentication and encryption of information through which information transmitted over the internet remains secure. In order for SSL to work, you need to be using a browser that is SSL compatible and SSL enabled – which most up to date browsers today are, like Internet Explorer, Netscape, Firefox, Chrome.

If you are not comfortable sharing your financial details online, you can either use Cash on Delivery (COD) option where available, or place your order by calling us over the phone.

User Password Security and Account Information

Upon creation of an account with us, you will have to create a password to secure your account. We request you to make the password as strong as possible – good examples are passwords that are a combination of capital letters, small letters, numbers and special characters such as question or exclamation mark. Passwords that can be easily guessed by others are not recommended. The responsibility of keeping the password secure and confidential lies with the user, and as such all responsibility for any activity that happens through the user’s account lie with the user.

In the event that you believe there has been a breach of security of either your password or your account, please contact us as soon as possible using the Contact Us section of the website.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call +91 73518 73816 or email us at support@togandtrim.com or reach us at Tog and Trim Ecommerce LLP, Civil Lines, 669, PWD coloney, 3, Chogurjee, Etawah, Uttar Pradesh, 206001 India.

Note : By using this website, you acknowledge that Tog and Trim is not responsible for activities conducted through your account, interception of any information sent via the internet or of any disclosures of your account password.