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How do I place my order?

Placing an order is a simple few steps. 

  1. Browse through our web catalogue, and categories to find the product you wish to place orders for. 
  2. Select your preferred size, colour and design
  3. Click on add to cart 
  4. Now continue adding all the products that your heart desires
  5. Once you have added all the items to your cart, click on <cart icon> to continue.
  6. Click on “Buy now”
  7. Add your address, and preferred payment method, and make a transaction. Your order is placed after the payment is successful, you will get a confirmation email and text soon.
What should I do in case of payment failure?

We are sorry for the inconvenience, in case you receive the payment fallout text but money is deducted it will return to your bank account or wallet immediately. If not, please wait 24-36 hours.

In case you still do not get the refund, please contact us at support@togandtrim.com. 

Is COD available?

Yes, Cash on delivery option is available on order placement. The option is also dependent on your location. 

What is the approximate delivery time?

There is no pre-designated delivery time on all orders. We at Tog and Trim package all our cool stuff in material that is cool for the environment too. This requires the product to be handled with care. Depending on your order size and location, we guarantee the best and fastest delivery services.

What is the cancellation policy?

We have a standard order cancellation policy. You can cancel your order within a limited time window before the order is dispatched for delivery. Once the order is out for delivery, the cancelling option is not available, but we provide other options. 

If you have ordered the wrong size or want to opt for another design/style, you can return and replace the order, after accepting the orders.

How do I check my order placement confirmation?

As soon as you place the order, an automated confirmation email and SMS with delivery details are generated by the system, which will acknowledge the order placed. It will include your ordered number, item details, approximate delivery date, amount of order, etc. 

Orders placed information is also available on your account. By logging into your account on the Tog and Trim website you can trace your order history, status and delivery dates.

How do I check my order status?

For tracking your order: 

  • Log into your account on the Tog and Trim website. 
  • Click on <account icon> 
  • Click on Orders

Here you can track your order history and track your current order delivery.

Is there any option for gifting?

The gifting option is not yet available. But you can place it in multiple delivery locations. The gifting option is a work in progress, to provide sustainable packaging throughout the country. 

How can I return my order?

If you want to return an order, you can find the option on your account

  • Log in to your account tog and trim websites
  • Go to <account icon>
  • Click on orders
  • Go to your recent purchase
  • Select the return option
  • State your reason for return
  • Confirm return.
I need assistance, how do I get in touch with someone from Tog and Trim?

To contact us, you can leave any query, help or assistance on the contact page. 

You can also reach us through the email address: support@togandtrim.com

Why can't I see the COD option?

Few pin codes are unavailable for COD. other reasons could be:

  • You might have made multiple orders. In this case, only a limited number of orders are available for COD. 
  • COD will also not apply to customers with multiple recent cancelled or returned order histories as per the standard policy. 
  • In case you have applied for a coupon from their party, COD will not be available. Try other payment methods like UPI, Debit card, credit card or mobile wallet.
My last delivery attempt was unsuccessful because I was unavailable. What should I do?

First thing you need to not worry. We have excellent delivery partners. Your package is safe with your delivery executive, who will make another attempt to make sure your package is in your hand soon.  

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